To qualify for a refund the goods MUST be unused, and in resaleable condition, once inspected by us we’ll refund the amount to paypal within 14 days. Please make sure you double check measurements and read product details before purchasing. We are a small company and simply cannot pay for shipping for you to return you product if you have decided you don't want it. Items must be then returned within 30 days of receipt for full refund (minus the delivery charge). Physical Products: It's important to us that you are happy with your purchase, but if for any reason you are not satisfied with our products simply CONTACT US within 5 days of receiving your package. If you are not able to download because you are at work or on another device, no worries, you will also receive an email with a link back to this page to download your pattern instantly.įor PDF Sewing Patterns: Due to the nature of the product, there are no refunds for PDF sewing patterns. Delivery Policy:įor PDF Sewing Patterns: A download link is provided at the top of the "Thank You" page after payment. This does not include our time needed for order processing or fulfillment. If you are quoted "2-3 business days" when you choose a service rate, that does not include the day it is shipped, nor does it include weekends or holidays. The best way to find out what shipping is going to be, is to add the items to your cart, add your address at checkout, and then you will be able see shipping rates before you pay! These use the weight of your order and your location, based on the address you provide, to give you shipping rates. We use live shipping rates provided by our integration with Canada Post, UPS & DHL. Shipping rates vary from country to country. You will have to check your customs regulations. Sometimes there are duties, taxes or fees due depending on what country you live in.Oversize letters in Canada are not tracked, traceable or replaceable if lost or stolen. We cannot track or replace any UNTRACKED packages. We can NOT be responsible for lost or stolen packages. We can't be responsible for the errors or delays of others in delivering your package, but we will do what I can to locate the package for you. If your package hasn't arrived within the time you were quoted at checkout, and your tracking does not show a delay notice, please CONTACT US so we can review your order details.
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